When a staff peer mediation coordinator identifies an appropriate conflict and the disputants agree to mediation, the coordinator refers the disputants to two peer mediators. At the mediation, the disputants discuss the facts, as they see them, and their feelings about the problem. Each disputant listens to the other and repeats what they hear, so as to open their eyes to the other's point of view. Aided by the mediators, the disputants devise possible solutions for resolving their conflict to ensure that the problem will not occur again.
Peer mediation is successful in reducing conflicts among students. Approximately 90% of all mediation sessions result in an agreement that satisfies both parties as well as teaches, administrators, and parents. Teaching students the skills for solving conflicts not only improves their lives, but also improves the schools in which they learn.
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